Business Information
This Privacy Policy applies to:
Exactus Rehab and Performance
ABN: 56 691 210 661
Address: Shop 1/2A Ormuz Avenue
Phone: 0434 249 117
Email: [email protected]
Privacy Officer Contact Details
For any privacy-related enquiries, please contact:
Privacy Officer
Jed Walters
Phone: 0434 249 117
Email: [email protected]
Type of Information Collected
We collect personal and health information necessary to provide chiropractic care and manage our business operations. This may include:
- Full name, date of birth, address, and contact details
- Emergency contact details
- Medical history and health information
- Treatment notes and clinical records
- Appointment and billing information
- Payment details (where applicable)
Methods of Collecting Information
We collect information through:
- Patient intake forms (online or in person)
- Direct communication (phone, email, or in-person consultations)
- Our practice management system (Cliniko)
- Website forms (if applicable)
- Referrals from other healthcare providers
Storage and Security of Information
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. This includes:
- Secure digital storage via encrypted practice management software with two-factor authentication (2FA)
- Password-protected systems and restricted access to authorised personnel only
- Secure backup systems
- Physical security measures for any paper records
Use and Disclosure of Information
We use your information to:
- Provide chiropractic care and treatment
- Maintain accurate clinical records
- Communicate with you regarding appointments and care
- Process payments and manage accounts
- Comply with legal and regulatory obligations
We may share your information with:
- Other healthcare professionals involved in your care (with your consent)
- Third-party service providers (e.g., practice management software providers, payment processors)
- Government or regulatory bodies, where required by law
All third parties are required to handle your information securely and in accordance with privacy laws.
Access, Correction, and Deletion of Information
You have the right to:
- Request access to your personal or health information
- Request corrections if your information is inaccurate or incomplete
- Request deletion of your information, where legally permitted
To make a request, please contact our Privacy Officer using the details above. We will respond within a reasonable timeframe and in accordance with applicable laws.
Complaints About Privacy
If you believe your privacy has been breached, you may lodge a complaint by contacting our Privacy Officer.
We will investigate your complaint and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au
Phone: 1300 363 992
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.
The most current version will always be available at: https://exactusrehab.com.au/privacy-policy/
We recommend reviewing this policy periodically.
Effective Date
This Privacy Policy is effective as of:
23/04/26